Those words sting just a little bit. But the wellness director for a 5000-employee company — participating on a recent panel discussion in Washington DC — meant it. Sitting in the back of the conference hall, my mood alternated between anger at shady colleagues and frustration with wellness service consultants and buyers.
Just as with presidential politics, some characters spin data, misrepresent facts, take situations out of context, and lie outright if they think the truthful alternative is less favorable to them in the moment. While not stated, some hide behind the excuse that everyone is doing it, so we have to make unsubstantiated claims or we’ll be left behind.
Other vendors operate under the premise that you can fool some of the people all of the time — “As long as I can hit this year’s sales numbers, that’s good enough for me” — unfulfilled promises notwithstanding. That attitude almost always catches up to you and the result is a landscape littered with companies that failed or were bought on the cheap by larger vendors.
The unfortunate result: Those vendors trying to do and say the right (accurate) thing are tainted by their less forthright brethren and end up paying for their sins. On several occasions we’ve had to clean up after the last vendor’s mess, in terms of both execution and expectations.
For their own longevity and the health of the industry, vendors need to stop spinning, misrepresenting, embellishing, or obfuscating just to get a sale. It may mean less business in the short term, but developing a reputation for making realistic projections and delivering on them means you’ll be around long after the next shiny thing comes and goes.
If you’re going to print “consultant” on your business card, do some actual consulting homework, NOT:
We know, you’re busy. And you don’t have time to become expert at all the services you need. But even so, if you don’t do some of the heavy lifting yourself, you deserve what you get.
Vendors, consultants, and buyers should all want the same thing: the best services at a fair price for the client. If all do their job to the best of their ability, buyers will be more likely to say “I believe everything my wellness vendor tells me”… and mean it.
From Thanksgiving to New Year’s Day, we’re steeped in cheerful music and hope-filled messages. But for many, hope is in short supply — and hard to hang on to. If your hope meter is running low, take heart.
Dr. Brené Brown offers this positive, practical message: Hope isn’t an emotion — it’s a learned way of thinking, which means you can cultivate hope in yourself and in others. What better gift could you give — and receive? Foster a growing sense of hope in your workforce this season by sharing these insights and tips.
Being hopeful isn’t about wishing for something; it’s believing you have the power to make a change. Let’s use fitness as an example. In The Gifts of Imperfection, Dr. Brown explains that hope develops when you:
Loyal participants are the best recruiters of new well-being program participants. Here’s how you can start building loyalty today:
In the movie Rudy, the true story of a small-talent walk-on with the University of Notre Dame football team, there’s a scene where Rudy is alone in the locker room. He’s standing on a stool and pounding out a legendary Knute Rockne pregame speech. There was a fire in his gut that couldn’t be contained and eventually propelled him to his dream of making the team and playing in a real game.
Well-being managers going through the motions may get lucky and help motivate participants to change behavior, but it’s not likely. You need that fire inside… the passion for helping one person at a time enhance the quality of their life.